Shipping policy

Shipping, Tracking & Delivery

Below you'll find answers to the questions we hear most often about shipping, tracking, and delivery for your Remmie order.

WHERE IS MY ORDER?

Once you place your order, you'll receive an order confirmation email with your order number, shipping address, billing address, and an itemized list of everything you ordered.

Once your order ships, you'll receive a shipping confirmation email. If you selected a trackable shipping method, this email will include your tracking number and a link to follow your package.

You can always find your selected shipping method in your order confirmation email.

HOW ARE SHIPPING RATES DETERMINED?

Shipping rates depend on the shipping method you choose and your order's destination. The exact cost is calculated automatically once you enter your shipping address at checkout, before you complete payment.

DO YOU SHIP INTERNATIONALLY?

Yes. We ship within the United States, to Canada, and to most international destinations using trusted carriers such as USPS, UPS, and DHL Express. Domestic orders typically arrive within 5–7 business days of shipping; international delivery times vary by destination and local customs processing.

If we're unable to ship to your country, this will be indicated at checkout.

AM I RESPONSIBLE FOR CUSTOMS DUTIES AND IMPORT TAXES?

International orders may be subject to customs duties and import taxes set by the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. Since customs policies vary widely, we recommend checking with your local customs office for details specific to your country.

If a package is returned to us due to refused customs charges, an undeliverable address, or a rejected shipment, we'll refund the cost of the product once the return is received and processed. Shipping and return-shipping fees are non-refundable in these cases.

I ENTERED THE WRONG SHIPPING ADDRESS OR ORDER DETAILS — CAN I CHANGE IT?

You can edit your order up until you click "Complete Order" at checkout. Once your order is submitted, our team begins processing it right away, so we can't guarantee changes after that point.

If you notice an error right after placing your order, contact us as soon as possible and we'll do our best to update it before it ships. If your order has already shipped to an incorrect address, reach out to our support team and we'll help you sort out next steps.

HOW CAN I TRACK MY ORDER?

Once your order ships, you'll receive a shipping confirmation email with tracking information, if your shipping method includes tracking. You can also find your shipping method in your order confirmation email.

MY ORDER HASN'T ARRIVED YET

If your tracking hasn't updated in several days, or your order shows as delivered but you haven't received it, please check with household members and neighbors first, and look for a note from the carrier about a safe drop-off location. If you still can't locate your package, contact our support team and we'll help track it down.

If your order is running behind the estimated delivery window, please allow a few extra days for occasional carrier delays, and reach out to us if it still hasn't arrived.

QUESTIONS?

If you have any other questions about shipping, tracking, or delivery, our support team is happy to help:

Email: support@remmiehealth.com