Scan the QR code on the Quick Start Guide that you can find in the Remmie 3 box or go to Google Play or the App Store to  download the Remmie App. Also linked below:

iOS: https://apps.apple.com/us/app/remmie-3/id6448700983
Android: https://play.google.com/store/apps/details?id=com.remmie.gen3&pcampaignid=web_share

Follow the instructions displayed on the App to power-up and connect Remmie 3. Refer to our Youtube instructional video to get started: https://youtu.be/cdYDuI-qwjU

Connection between your Remmie 3 and mobile device should be automatic, you can view images and live video on your Mobile phone or Tablet device.

Joining a home Wifi as an IoT device is optional and can faciliate video streaming and live share. 

Please check your home Wifi settings. Our current settings do not support 5G network, 5G Hz Wi-fi, or WPA3 security. Our current setting only supports a private residentail network with a Password but not a User name or a User agreement page. For healthcare data protection, we do not currently support joining an enterprise network (workplace), public Wifi (hotel, restaurant, airport etc) or unprotected Wifi. 

Because the Otoscope_xxxx wifi doesn’t have Internet connectivity, and you may not have connected to a home wifi or private wifi as a IoT device, when navigating from LiveView to Record in the Remmie App, there may be an error showing “This feature requires internet access”.

Here’s a remedy: before navigating to the Record, make sure Cellular Data is on, Wifi is disconnected from “Otosocope_xxxx”.

If this notice pops up: "This wifi network (Otoscope_xxxx) doesn’t does not appear to be connected to the internet, Do you want to temporarily use cellular data?", make sure to select “Use Cellular Data”, but NOT "Keep Trying Wi-fi".

If this notice didn’t pop up or if necessary, turn off otoscope to make sure there’s Internet from the Data plan or a Wifi network nearby with Internet.

Does your doctor currently offer telehealth service? There are 2 ways you can establish telehealth with your provider:

1. If they already offer telehealth, you can sign in using the established service provider: if it's fill-out-a-form-then-hear-back-later type of e-care, you can upload images and symptoms as prompted by the e-care, including images you've taken with the Remmie 3 otoscope. If it's a real time video appointment, you can go ahead to request the appointment first, then use the "Share liveview" (see this video for clarity on how to generate this URL https://youtu.be/lnn3uc_Feeg and this video on what your doctor will see https://youtu.be/ilDOb6gn5_s) during the video visit. By pasting the Remmie generated URL during a video visit, your clinician can see your symptoms from inside the ear live during a video telehealth appointment.

2. If your provider does not currently offer telehealth, you can still ask them to review your symptoms, either via text message, or by showing them in-person any images or videos you've recorded by yourself at home prior to an in-person visit. If there's any way you can prompt them to review the URL as a live preview on an Internet browser, then you can have a live chat about your issues.

When you capture images or video using the photo button on Remmie 3 or on your mobile device or Tablet, these are automatically stored on the device, just like the usual photos you take.

Information is stored in the physical memory “photo gallery” of the phone/tablet that patients use, along with all photos taken with the phone/tablet. For Remmie 3, information of the person using the otoscope is also stored in a HIPAA-compliant cloud accessible by the account owner only.

You can share those images with a Physician using email or by other methods acceptable to your Physician.

Here are our recommendations for acceptable images using the Remmie 3 App:

Clearly 100% visible and centered eardrum outline and handle of malleus with no parts obscured and no blurriness (Please refer to images below for an ideal image);

Trackable with bounding box by Remmie 3 App’s AI object detection algorithm; but without bounding box on the image;

Magnification setting at default 1.8x as selected on Remmie 3 App’s digital zoom;

Lighting as default “Maximized” with minimal overexposed or underexposed images;

Less than 10% of the eardrum is occluded by cerumen, oil, hair, or other objects;

At least one image from each ear should meet all the criteria above.

You will see a share button with information at the top right on the live view window.

Share this URL generated to your own email.

Copy and send this unique URL to your physician by email, text message, or by the chat field in the telehealth software.

Your physician can use this URL and directly connect to your live view. This view is valid for 10 minutes before deactivated.

Remmie is HSA-eligible. Please ask your provider if it's covered in your current plan. Some Direct Primary Care providers offer it to their patients as part of the plan. Remmie is not yet reimbursed as a prescription.

Charging the battery to full charge can take up to three hours.

If your questions isn't answered in the FAQ, please send us an email at support@remmiealth.com. To help you troubleshoot, would you please answer 2 questions:
1. Were you able to see the preview without connecting to your home Wi-Fi?
2. Would you have a screenshot of the screen where you were stuck?

No, otoscope cannot be used for the eye, it only be used only for ear nose and throat. This is the FDA site listing the product classification our products fall into. Pink eye symptoms are often reflected in the ear and throat.

The users can save images and videos, and upload to any doctor of their choice. Users will need to sign up on their own (Remmie doesn’t handle doctor’s service or payment). Please note we sell to distributors of telehealth services or physician / insurance network, where network doctors recommend Remmie to patients along with providing services. Retail device users can connect to their own doctors of choice.

Information is stored in the physical memory “photo gallery” of the phone/tablet that patients use, along with all photos taken with the phone/tablet. For Remmie 3, information of the person using the otoscope is also stored in a HIPAA-compliant cloud accessible by the account owner only.

For Remmie 3, yes, different accounts can be created to use one App. You can switch between accounts and they'll be separately accessible by the respective account owners. One user can also create different "Profiles" within each account. The Account owner will have access to all Profiles.

With a single full charge, it could last for approximately 15 times of 5 min per use. We recommend a full battery charge and thorough alcohol wipe cleaning of the lens before each use.

Oil, finger touch or dust could result in dirty lens and blurry images. We request the users perform a thorough alcohol wipe of the lens at the tip of the white LED before EACH use. Image quality is something we are proud of, at the focal length (approximately 1 cm within the object to be imaged) and with a clean lens, images should appear very clear. Please reach support at support@remmiehealth.com if you still get a blurry image after cleaning the lens.

We had discovered if you disable the location feature in the settings for the Remmie 3, the APP will crash after clicking on the “Connect” button. The location service is required for the Remmie 3 to locate the otoscope and connect to it automatically. Please check on the Location settings in the iPad Settings - Location must be configured to “While Using”. Please reach support at support@remmiehealth.com if you still see App crashing after turning on the Location Settings.

Current Remmie 3 package provides 5 specula per Box.

Specula can be re-ordered from the Remmie Website for bags of 10/pack: https://remmiehealth.com/products/specula

We recommend single use disposal of the specula.

No, physicians do not recommend removing ear wax with any rigid object in the ear. Remmie 3 is an otoscope for assisting diagnosis, and not meant to be a wax removal tool. Patients should consult a physician for wax removal. Over the counter recommendation is typically an oil or a wash, NEVER a wax pick tool for consumers.

We have a few reviews on the Amazon or Remmie website. Any complaints on Amazon about connection is resolved in the Remmie 3 where it’s now streamlined and much improved.

It should be used the same as how doctors use an otoscope. Detection of specific disease is a physician’s decision, if using an otoscope is part of the examination required by the physicians, then Remmie could be used in place.

The depth is typically 0.5-0.8 cm depending on the size of the individual anatomy, before the specula’s cone width would be wider than the ear canal and blocking any forward motion deeper in. The focal length of the lens is 1 cm, so the otoscope should never touch the eardrum of any sensitive tissue in the ENT.

Housing of the otoscope is ABS plastic. Specula is Thermo-plastic elastomer rubber 85°

Please refer to https://remmiehealth.com/policies/refund-policy