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User Portal

Get answers to your questions, troubleshoot issues, and access helpful resources in one place.

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We know some of these diagnosis can sound confusing or scary, especially when it’s your kid or a loved one. Let us help you get a clearer picture of what some potential diagnosis you could receive from a clinician mean. We consider this a helpful tool for a better understanding, but your clinician will provide you with your diagnosis.

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Ear/Eye

Ear Pain

When your ear just hurts. It could be from something simple like water getting stuck, or it might be an infection.

Ear Infection (Otitis Media)

This is an infection inside the ear that makes it hurt, feel full, or create hearing problems. It’s pretty common, especially in kids.

Pink Eye

Pink eye is when the eye gets red and irritated, often with some swelling or gooey discharge. It's usually caused by a virus or bacteria and can spread easily.

Ear Canal Infection (Otitis Externa)

This is an infection inside the ear that makes it hurt, feel full, or create hearing problems. It’s pretty common, especially in kids.

Ear Tube Recovery

If you’ve had small tubes placed in your ears to help with infections or fluid buildup, this is the healing period after the procedure. It can take a little time for your ears to feel normal again.

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Nose

Sinusitis

This is when the spaces in your face (sinuses) get swollen and inflamed, often from a cold or infection. It can cause a stuffy nose, headache, or pressure around your face.

Common Cold

A cold is a mild illness with symptoms like a runny or stuffy nose, sneezing, and sometimes a sore throat.

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Throat

Pharyngitis

This is a sore throat caused by inflammation. It can be from a virus, bacteria, or even just irritation from things like dry air.

Tonsillitis

This is when the tonsils (the lumps at the back of your throat) get swollen and infected. It can make swallowing hurt and may cause a fever.

Strep Throat

This is a bacterial infection that makes your throat very sore, sometimes with a fever.

Hand-Foot-Mouth Disease

This is a viral illness, mostly in kids, that causes a rash on the hands, feet, and sometimes in the mouth. It can make you feel a little sick.

Remember

Doctors are here to help and only want to keep you healthy. If you have questions, or don’t understand what you’re being told, don’t be afraid to ask for more clarification.

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Tutorials

Remmie 4 full tutorial

Before you use your Remmie 4

Getting started with your Remmie app and Remmie 4

Connecting your Remmie 4

AI Ear Drum Finder

Inserting and moving the Remmie 4 device

Taking photos with your Remmie 4

Taking video with your Remmie 4

Finding your photos in your Remmie app

Replacing your Speculum on your Remmie 4

Remmie 4 iOS tutorial with AI Ear Drum Finder

Frequently Asked Question

Using the Remmie 4

Do I need wifi to use the device?

No, Remmie 4 is connected through a wire to your phone, tablet or computer unlike our other Remmie devices so you will not need wifi to connect.

How do I get started?

Follow the instructions displayed on the App to power-up and connect Remmie. Refer to our Youtube instructional video to get started: https://youtu.be/cdYDuI-qwjU

Connection between your Remmie and mobile device should be automatic, you can view images and live video on your Mobile phone or Tablet device.

Joining a home Wifi as an IoT device is optional and can faciliate video streaming and live share.

How and where are images and videos stored?

When you capture images or video using the photo button on Remmie device or on your mobile device or Tablet, these are automatically stored on your device, just like the usual photos you take.

Information is stored in the physical memory “photo gallery” of the phone/tablet that patients use, along with all photos taken with the phone/tablet. For Remmie, information of the person using the otoscope is also stored in a HIPAA-compliant cloud accessible by the account owner only. You can share those images with a Physician using email or by other methods acceptable to your Physician.

What are considered "good" images?

Here are our recommendations for acceptable images using the Remmie App:

Clearly 100% visible and centered eardrum outline and handle of malleus with no parts obscured and no blurriness (Please refer to images below for an ideal image);

Trackable with bounding box by Remmie App’s AI object detection algorithm; but without bounding box on the image;

Magnification setting at default 1.8x as selected on Remmie App’s digital zoom;

Lighting as default “Maximized” with minimal overexposed or underexposed images;

Less than 10% of the eardrum is occluded by cerumen, oil, hair, or other objects;

At least one image from each ear should meet all the criteria above.

What if I am not able to start live streaming?

If you are unable to start live streaming on the site (https://video.theremmie.com/) using the live view sharing link, please first try clearing your browser’s cookies and cache. In some cases, saved session data may prevent the stream from initializing properly. Also verify that your browser or device security settings are not blocking camera access or screen sharing permissions. As a best practice, we recommend opening the link in an Incognito/Private browsing window to avoid interference from cached data, extensions, or stored permissions. This typically resolves most streaming issues.

Buying Remmie 4 Device and Speculum

Where can I find Remmie devices for sale?

We sell them here on remmiehealth.com or Amazon online.

What if I run out of tips (speculums)?

You can order more!  Visit this page and find out how to order more disposable speculums.
https://remmiehealth.com/products/specula

Where can I find the Remmie / Remmie App?

Scan the QR code on the Quick Start Guide that you can find in the Remmie box or go to Google Play or the App Store to  download the Remmie App. Also linked below:

iOS: https://apps.apple.com/us/app/remmie-3/id6448700983
Android: https://play.google.com/store/apps/details?id=com.remmie.gen3&pcampaignid=web_share

Different Models and Extra Services

There are multiple devices.  What’s the difference?

The Remmie Pro is a physician leaning device.

The Remmie 3 is the wifi cordless version of our Remmie devices.  While the Remmie 3 and the Remmie 4 have differing features, if you prefer a wifi, cordless device, the Remmie 3 is preferable.

Remmie 4 has the highest quality camera lens and picture/video quality.  It is the only wired device compatible with all Mac/Windows/PC hardware.

Do I have to have Remmie Report to use the Remmie 4?

No, Remmie Report is an optional service, however it does provide additional options for contacting a clinician for pre-visit assessment in the app.

Buying Remmie 4 Device and Speculum

Does this replace a doctor?

While it doesn’t replace a doctor, it is a diagnostic assistance tool that allows a clinician to assess your condition before a doctor’s visit, or a telehealth provider to properly diagnose an ear-nose-throat condition and provide you with a medical plan for treatment.  We aren’t here to replace doctors but enabling pre-visit assessment previously impossible from home to support your and clinicians’ decision making.

What can Remmie actually help diagnose?

Ear/Eye
· EarPain
· Ear Infection (Otitis Media)
· Pink Eye
· Ear Canal Infection (Otitis Externa)
· Ear Tube Recovery

Nose
· Sinusitis
· Common Cold

Throat
· Pharyngitis
· Tonsillitis
· Strep Throat
· Hand-Foot-Mouth Disease

Can I send this to my doctor?

Yes, you are able to send images and videos to your physician and they can upload the information into your Electronic Medical Record (EMR).

Using Telehealth With a Doctor

How do I start telehealth with my doctor? How do I do telehealth?

Does your doctor currently offer telehealth service? There are 2 ways you can establish telehealth with your provider:

1. If they already offer telehealth, you can sign in using the established service provider: if it's fill-out-a-form-then-hear-back-later type of e-care, you can upload images and symptoms as prompted by the e-care, including images you've taken with the Remmie otoscope. If it's a real time video appointment, you can go ahead to request the appointment first, then use the "Share liveview" (see this video for clarity on how to generate this URL https://youtu.be/lnn3uc_Feeg and this video on what your doctor will see https://youtu.be/ilDOb6gn5_s) during the video visit. By pasting the Remmie generated URL during a video visit, your clinician can see your symptoms from inside the ear live during a video telehealth appointment.

2. If your provider does not currently offer telehealth, you can still ask them to review your symptoms, either via text message, or by showing them in-person any images or videos you've recorded by yourself at home prior to an in-person visit. If there's any way you can prompt them to review the URL as a live preview on an Internet browser, then you can have a live chat about your issues.


How do I share a live view with a Physician?

You will see a share button with information at the top right on the live view window.

Share this URL generated to your own email.

Copy and send this unique URL to your physician by email, text message, or by the chat field in the telehealth software.

Your physician can use this URL and directly connect to your live view. This view is valid for 10 minutes before deactivated.