End of Life
Remmie Legacy App Sunset & Support Policy
Effective Date: December 31, 2025
Last Updated: October 2025
Applies To: Remmie Dolphin Gen 2 & Associated Mobile Applications (Remmie Legacy iOS and Android App)
Overview
As part of Remmie’s product evolution, we will sunset our Remmie Dophie Gen 2 hardware and companion software beginning December 31, 2025.
This transition allows us to focus on next-generation connected-care solutions while continuing to meet our legal and ethical obligations to existing customers.
In line with the California Right to Repair Act (SB 244), Remmie will continue to provide customers with essential repair and maintenance resources for qualifying legacy products for the legally required duration.
Key Dates
| Milestone | Description |
|---|---|
| December 31, 2025 |
Announcement on our website -”As of December 31, 2025, the support capabilities for this device will be greatly reduced. If you have any questions, please contact us” End of feature updates for the Remmie Legacy Apps and Remmie Dophine. “Maintenance-mode” support begins. |
| January 1, 2026 – December 31, 2028 |
Maintenance-mode support period (minimum 3 years after last manufacturing date). Remmie Pro Apps remain functional as alternative App ; documentation and repair tools stay available. [Jan 01 2026 - Mar 31 2026] Maintenance-mode for Remmie Legacy App. Users will need to download the files form the App as needed. [April 01 2026 - Jun 30 2026] System Decommissidoning for Remmie Legacy App and backend cloud server. Remmie Pro will be the alternative APP for the “Maintenance-mode”. [Jul 01 2026 - Dec 31 2028] “Maintenance-mode” support for the only critical fixes needed for safety, security, or continued basic operation. |
| Post-2028 | End of mandatory support period Remmie may retire repair materials at that time. |
What “Maintenance Mode” Means
After December 31, 2025, the Remmie Legacy Apps will:
- “Remmie Legacy App” will be removed from the iOS Apple Store and Google Play Store. The entire system and backend cloud will be decommissioned. Remmie Pro, as the local app, is the alternative.
- Remmie Pro receives no new features or UI changes.
- Remmie Pro receives only critical fixes needed for safety, security, or continued basic operation.
- Continue to connect with existing Remmie Dolphin Gen2 Devices for core functionality.
Remmie Dophie Gen 2 Repair & Support Resources
Remmie will continue to provide, free of charge:
- Repair Documentation: Manuals, schematics, and troubleshooting guides https://remmiehealth.com/pages/remmie-dolphin
- Software Tools: Remmie Pro Apps remain functional as an alternative App.
- Parts & Components: Available on fair and reasonable terms while supplies last.
-
Access Portal:
- Email: support@remmiehealth.com
All materials will remain accessible for at least the minimum period defined by California SB 244.
Post-Support Period
After the applicable compliance period (December 31, 2028), Remmie may:
- Retire repair parts and components
- Retire the app and online materials, and
- Discontinue hosting firmware
At that time, users are encouraged to upgrade to the current Remmie devices and software platforms. ( hyperlink to Remmie Product page)
Customer Communication & Transparency
We value the trust our customers place in us. Therefore:
- All updates to this sunset policy will be published on our website.
- Registered device owners will receive email notifications at least 90 days prior to any change in access or app availability.
- Support staff will continue to answer repair-related questions through support@remmiehealth.com during the maintenance-mode period.
Disclaimer
This policy is provided for transparency and compliance purposes. It does not modify the terms of sale or warranty of Remmie products. Remmie reserves the right to update this policy in accordance with applicable law.
For support or legal inquiries related to this policy:
Email: support@remmiehealth.com
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