Privacy policy

Last updated: April 28, 2025 

Remmie, Inc. (“Remmie”, “we” or “us”) is committed to protecting your privacy.  

This Privacy Policy (the “Privacy Policy”) applies to and describes how we collect, use, process, retain, and share your information, as well as your associated rights through our website www.remmiehealth.com (the “Site”), Remmie mobile applications (the “App”), digital examination tools such as Intelligent Home Otoscope and Specula (the “Device”), Remmie cloud services and platform (the “Platform”), and all content and documentation therein (collectively, the “Services”). It does not apply to information collected offline or by any third party, including through any other websites, applications, services, or content (including advertising) that may link to or from this Services. 

Capitalized terms used but not defined in this Privacy Policy have the meaning given them in the Terms of Service.   

BY CHECKING THE BOX ACKNOWLEDGING THAT YOU HAVE READ AND AGREE TO THIS PRIVACY POLICY AND PROVIDING EXPLICIT CONSENT AT THE TIME OF YOUR ACCOUNT REGISTRATION, AND/OR BY ACCESSING OR USING OUR SERVICES (OR ANY PART THEREOF), YOU CONSENT TO THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY, INCLUDING THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION (AS DEFINED BELOW). IF YOU DISAGREE, OR NO LONGER AGREE, WITH ANY TERM PROVIDED HEREIN, YOU MAY NOT ACCESS OR USE THE SERVICES IN ANY MANNER.  

You are not obligated to provide us with any personal information. You hereby acknowledge and agree that you are providing us with such information at your own free will and that we may collect, use, process, retain, and share such personal information in accordance with this Privacy Policy and subject to any applicable laws and regulations.   

To the extent that you use the Services on behalf of another user, such use must be conducted solely in strict compliance with the Terms of Service and this Privacy Policy, and you shall be solely responsible to have or receive and hereby represent that you have or received the consent, authority, permission and approval of such user to provide personal information and allow Remmie to collect, use, process, retain, and share such personal information in accordance with this Privacy Policy. If you are acting on behalf of another user who is a minor, you must also follow the terms in Section 9 herein.   

For the purpose of this Privacy Policy, “personal information” means all information that identifies, relates to, describes, can be associated with, or could reasonably identify you as an individual, either alone or in combination with other non-personal information. It includes data like your name, phone number, email, address, demographics, account log-in credentials, as well as less obvious data like device and usage data. “Medical Information” includes physiological data of ear, nose, and throat (“ENT”) or other body parts, physiological data, diagnosis, tests, results, treatments, prescription, therapy, counseling, laboratory and any other health related information. “Non-personal Information” is non-identifying and non-identifiable information, without particular reference to your identity.  

Your personal information can be provided directly by you, collected automatically by us, or provided by other sources. 

Depending on the specific Services you use and how you interact with us, you may provide us with various types of personal information as further described below. 

We also automatically collect data when you visit our Site or use our Services. This may include your IP address, visit time and date, location, pages accessed, and visit frequency.  

We may collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data is de-identified or anonymized and does not constitute personal information as this data does not directly or indirectly reveal your identity. If we ever combine Aggregated Data with your personal information so that it can directly or indirectly identify you, we will treat the combined data as personal information which will only be used in accordance with this Privacy Policy.

e. Audiovisual Date 

If the Services include a virtual visit that connects Patients with Clinicians via live video in real time, you acknowledge and agree that Remmie may record and store audiovisual data and related information associated with your personal information, whether provided by you or on your behalf. We will maintain and use this information in accordance with this Privacy Policy. 

We collect, process and use your personal information for the purposes described in this Privacy Policy, based at least on one of the following legal basis:    

We may use the personal information for the following purposes:   

We are committed to maintaining your trust. We want you to understand when and with whom we may share your personal information for business purposes. 

Where required by law or where we believe it is necessary to protect our legal rights, interests, and the interests of others, we use information about you in connection with legal claims, compliance, and regulatory. We may also disclose your information, including information about your interaction with the Services, (a) to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries, (b) to protect and defend the rights, interests, safety, and security of the Services, its users, or the public, and (c) to enforce any terms applicable to the Services. 

We may share the personal information we collect with our subsidiaries and affiliates, if any, for the purposes described in this Privacy Policy. 

We reserve the right to transfer personal information we have about you in the event of a corporate business transaction, like a merger or acquisition, divestiture, sale of company assets, or in the event of insolvency, bankruptcy, or receivership. In these cases, personal information could be transferred to third parties as a business asset. Should such a transfer or transaction occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with this Privacy Policy. 

We partner with certain third parties to provide selected services that are used to facilitate and enhance the Services (“Service Providers"). These Services Providers include hosting, database and server co-location services (e.g. Amazon Web Services), data analytics services (e.g. Google Analytics), payment processors (e.g. Shopify), session replay records for app analytic purposes such as crashes, functionality and usability, remote access services, data and cyber security services, fraud detection and prevention services, e-mail and text message distribution and monitoring services, customer support and call center services, and our business, legal and financial advisors.  

These Service Providers may have limited and controlled access to personal information in connection with the services they provide. The Service Providers are bound by this Privacy Policy and other contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. The use of personal information by Service Providers outside of the agreed-upon service they provide is prohibited. 

We may share with or allow Clinicians access to your personal information. Additionally, if the Clinicians, if so permitted under applicable law, determines that they require clinical/medical consultation with a third party clinicians, we may share your personal information with such third party professional, in order to provide you with the Services.   

We may create aggregated, anonymous, or de-identified data from personal information by removing or otherwise altering data components that make the data personally identifiable, or potentially personally identifiable to you (“De-Identified and/or Aggregated Data”). De-identified and/or Aggregated Data, which does not identify you personally, may include information about certain demographic groups, information about the device you use to access our Services, information about conversational trends, or other analyses we create.  

While De-Identified and/or Aggregated Data is not considered personal information and doesn’t require coverage in this Privacy Policy, we are committed to transparency and disclose the following: To deepen our understanding of users and our Services, we may analyze De-Identified and/or Aggregated Data to operate, maintain, manage, and enhance the Services. Additionally, we may share De-Identified and/or Aggregated Data with our affiliates, agents, business partners, and other third parties for lawful purposes. 

We may disclose your personal information to third parties with your consent, which we may get in writing, online, or orally. We may also share your personal information with third parties when you tell us to or when you use our products or services to interact with third parties, whose separate privacy policy may apply to that data. 

The Services are intended for users located within the United States. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including personal information, to United States and process it there. 

Your information, including personal information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. 

By providing your information, you expressly consent to the place of storage and transfer described above, including transfers outside of the jurisdiction in which the information was provided. 

While the data protection laws in the above jurisdictions may be different than the laws of your residence or location, we, our affiliates and our service providers that store or process your personal information on our behalf are each committed to keep it protected and secured, pursuant to this Privacy Policy, laws and regulation that apply to your personal information, and industry standards, regardless of any lesser legal requirements that may apply in their jurisdiction. 

We retain the Personal Information we collect only for as long as needed in order to provide you with our Services and as required to fulfill the purposes for which it was collected, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce agreements, and comply with applicable laws and regulations.  

We determine the appropriate retention period for personal information based on the amount, nature, and sensitivity of the personal information being processed, the potential risk of harm from unauthorized use or disclosure of the personal information, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation). 

Upon expiration of the applicable retention periods, we then either delete from our systems or anonymize it without further notice to you (except to the extent such data in whole or in part to comply with any applicable rule or regulation and/or response or defend against legal proceedings versus us or our affiliates). 

When you access or use the Services, we may use industry-wide technologies which store certain information on the Remmie Device and/or your smartphone or other mobile device and which will allow us to enable automatic activation of certain features, and make your Services experience much more convenient and effortless.  

We take appropriate precautions including organizational, technical, and physical measures to help safeguard against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure of, or access to, the personal information we process or use. 

Despite these efforts, no security measures are perfect, and no method of data transmission or storage is guaranteed to prevent unauthorized disclosure or misuse. As a result, we cannot ensure or warrant the security of any personal information you provide to us. We urge you to use the strongest password combination available on your mobile device and employ reasonable physical security means to protect unauthorized access. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized access, use, disclosure, or loss of personal information. 

Depending on the applicable privacy and data protection laws that apply to your situation, you may be able to exercise the following rights regarding your personal information processing by us:  

You have the right to require: the confirmation on whether we process your personal information or not; a copy of such personal information; and information on the use of your personal information in a clear, transparent, and understandable way (as provided in this Privacy Policy). 

You have the right to require the rectification of your personal information that may be obsolete, inaccurate or incomplete. 

You have the right to require the erasure of your personal information, when one of the following conditions applies: 

You have the right to require the restriction of the personal information processing during a limited period of time, in particular in order to carry out some verifications, if one of the following conditions applies: 

You have the right to require us to provide you with your personal information that you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to require us to transmit this data to another data controller. This right is not exercised in all circumstances, it applies only if it fulfils all the following conditions: 

You have the right to object to our processing of your personal information at any time if: 

We will no longer process your personal information unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, such as the respect of a legal obligation (e.g. legal obligation involving the retention of personal information), or for the establishment, exercise or defense of legal claims. 

You have the right to withdraw your consent when it has been obtained, without this withdrawal affecting the lawfulness of the personal information processing operations previously carried out. 

In addition, you can control your personal information by exercising the opt-out option of the following:  

Depending on your country of residence, you may have additional local rights with respect to our processing of personal information. Please note that some of the personal information that we collect, use and share may be exempt from the rights outlined above. 

To exercise your rights, please contact us by using the information in Section 14 below. We try to respond to all legitimate requests within one month unless otherwise required by law and will contact you if we need additional information from you in order to honor your request or verify your identity. Occasionally it may take us longer than a month, taking into account the complexity and number of requests we receive. 

To open an Account on our Services, you must be over the age of eighteen (18). Without relieving you of your responsibility to comply with the Terms of Service and the terms hereof, we reserve the right (without obligation) to request proof of age at any stage so that we can verify that minors under the age of eighteen (18) are not using our Services.   

If you have added and listed a Patient under the age of 18, you hereby declare to Remmie that you are the parent or legal guardian of such Patient or that you are a Clinician authorized to provide care for such Patient:  

The Services are not directed to children under 18 (or the applicable age required by local law). We do not knowingly collect personal information from minors without the permission of a parent or guardian. If you learn that your child has provided us with personal information without your consent, please contact us as set forth below immediately. If we find that any information was collected in violation of the law or not in accordance with the terms herein, we reserve the right to prohibit and block such user from accessing our Services and will make all efforts to promptly delete any personal information with regard to such user. 

If you provide us with your contact details through the Services, for the purpose of receiving from Remmie different offers with respect to the our Services, you hereby agree that we may use such contact details, in order to contact you, inform you regarding our products and services which may interest you, and send you other marketing material, including news and updates by transmission to the e-mail address or phone number you have provided.  

You may opt out of receiving promotional messages from us at any time by following the instructions in those messages sent to you or by contacting us at any time using the Contact Us information at the end of this Privacy Policy. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations. 

While using the Services you may encounter links to third party websites and/or services. Please be advised that such third-party websites and/or services are independent from Remmie, and may use cookies and other web-tracking technologies to collect information about you. We assume no responsibility or liability whatsoever with regard to privacy matters or any other legal matter with respect to such third-party websites and/or services. We encourage you to carefully read the privacy policies and the terms of use of such third-party websites and/or services, as their terms, not ours, will apply to any of your interactions with such third parties. Remmie has no control over the use of any information you provide by these third-party services.  

This Privacy Policy may be updated periodically to reflect changes in our personal information practices. So please re-visit this page frequently. We will notify you of any significant changes to our Privacy Policy and indicate at the top of the notice when it was most recently updated. If we update this Privacy Policy, in certain circumstances, we may seek your consent. Your continued use of the Services after the Last Updated date will constitute acceptance of, and agreement to be bound by, those changes. 

Our privacy practices are intended to comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Although we are not necessarily a “Covered Entity” as defined under the HIPAA Privacy Rule (45 C.F.R. Section 160.103), we will use commercially reasonable efforts to comply with HIPAA rules and to safeguard sensitive user data. If any Covered Entity (such as Clinicians) receives, maintains, transmits, or otherwise processes any information that includes or constitutes “Protected Health Information” (“PHI”) through the Services, such Covered Entity shall enter into a Business Associate Agreement with Remmie prior to receiving, maintaining, transmitting, or otherwise processing this information. We encourage you to review the Clinician’s  notice of privacy practices, which describes how the Clinician may use and disclose your PHI to us and others.   

If you have any questions (or comments) concerning this Privacy Policy, the ways in which Remmie collects and uses your information described herein, your choices and rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us at: support@remmiehealth.com, and we will make an effort to reply within a reasonable timeframe.