Download the Remmie 3 App

Remmie App iOS

Remmie App Android

 Tips for usage

  • Small kids can get nervous for ear checking. We suggest you hold the small kids stable or have someone to stabilize the kid while using our product. Here's a video with recomendation on how to hold your child.

  • Small kids are curious and tend to turn their heads to look at your phone screen. Use the phone screen as a good tool to attract their attention and stabilize their head before using the product. 

  • Straighten the ear canal by gently pulling the ear lobe back. Move your otoscope gently and hold straight, proceed slowly to avoid touching the ear canal walls and the eardrum. Never push the specula tips into the ear canal. Always go slow and stop at any sign of sensitivity. You will find video resources and user manuals in the Remmie App to understand and use our device. 

  • User support can be reached by scheduling with our team.

  • Video instructions are available through YouTube, also in the app. Go to Menu, then Help.

FAQ

Please refer to: https://remmiehealth.com/pages/faq 

Troubleshooting

Refer to: https://remmiehealth.com/pages/faq

In the App, go to Menu, then Help.

Cleaning and Maintenance

Avoid exposure, direct contact with oil or corrosive liquids. Do not submerge in water. Clean with alcohol wipes.

Warnings

Ear wax could obscure the camera view. Never use a cotton swab to clear the ear wax. Follow directions from a healthcare provider in case of obscured view. Do not use when there is open wound or effluent from the bodily cavities. Inserting too deep could cause injury to the body tissue. Use only the lowest illumination necessary and for no more than 2 minutes. Longer or brighter illumination could cause overheating and injury to the body tissue. Never look directly into the LED light.

Warranty

Remmie offers a one (1) year warranty on the Device, pursuant to which Remmie warrants that the Device will materially conform to its specifications as provided to you in writing upon occurrence of the Transaction and that it will be free of material defects in materials and workmanship. If a Device is determined by Remmie to be defective during a 12-month period following completion of the Transaction (the “Warranty Period”), Remmie shall, as its option, repair or replace the Device free of charge to you. In the event Remmie cannot repair or replace a Device determined to be defective during the Warranty Period, Remmie will refund the amount of the original purchase price (plus any applicable taxes) upon receipt of proof of purchase.

To exercise the above-stated warranty, you must submit a warranty claim by email to Remmie, Inc. at contact@remmiehealth.com during the Warranty Period and within ten (10) days following the discovery of the defect. In addition, the Device must be returned to Remmie in accordance with the instructions provided at the time the claim is made.

This warranty is subject to the following limitations :

  • This warranty is valid only if the sticker on the package is present indicating the serial number and manufacturing details.
  • Remmie is not responsible for damage arising from failure to follow instructions relating to the use of the Device.
  • User shall be responsible for proper usage, maintenance and handling of the Device.
  • No warranty is extended if the Device has been altered or modified in any way.
  • This warranty does not include problems or product malfunctions caused by the user’s acts (or failure to act), the acts of others, User’s non-compliance with these Terms or events beyond Remmie’s reasonable control.