Remmie Home Ear Monitor / Otoscope and Remmie Otoscope are a FDA Class 1 registered medical device and complies with FDA regulatory requirements
Can I use Remmie on newborns?
Newborns and infants under 2 have delicate anatomy and untrained users should only inspect with professional supervision.
How do I connect to telemedicine?
There are two ways to connect to telemedicine: Through built-in telemedicine service in the Remmie App. By selecting “Talk to a doctor”, you will be directed to connect to one of our telemedicine service partners. You can choose between a pay-as-you-go plan or a monthly subscription. You will not be charged by Remmie and can change your plan any time. You’ll be able to upload symptoms collected with the Remmie monitor and share them prior to video consultations. For iOS users, you can use Zoom for real-time visualization in a video consultation with a health care provider. Healthcare providers who use Zoom to provide medical care or to discuss patient data are required to use the HIPAA compliant version of Zoom. You should be given a meeting ID and password with which you could join a session. Please refer to Remmie’s user manual for instructions.
How do I reach customer service?
Please send all customer inquiries to email@example.com, contact us, or schedule support for a time to connect with our technical representative team. A customer service representative will return your email or call within 24 hours.
Is Remmie covered by insurance?
Remmie is currently not covered by insurance, but telemedicine services may be. Please refer to our service providers’ terms and your insurance coverage for details.
What is the general price for a telemedicine visit? What do you mean by credit?
Telemedicine visits with cash payment on an urgent care (pay-as-you-go) basis is $50 with CareClix, and monthly subscription is $29.95 with MyTelemedicine. PM Pediatrics provides urgent care to kids and young adults 8am-12am daily across 15 states. Our partners are working on accepting major insurance for telemedicine visits so the costs may vary from cash payments. Remmie will not charge for telemedicine visits and provides discount with these partners.
Who are the telemedicine doctors you are connecting me with?
The Remmie App connects users with board-certified healthcare providers on the CareClix, MyTelemedicine, and PM Pediatrics platforms. The users can select the available providers, wait in line, make an appointment, or receive a call back for a video consultation. The typical wait time could be as short as 20 minutes.
Can I send info to my kids doctor?
You’ll be able to use Remmie to communicate with your children’s providers if they are using Zoom or are contract providers on CareClix or MyTelemedicine. For all other providers, you’ll be able to upload prior to a virtual visit using your doctor’s preferred telemedicine platform. We continue to expand our provider coverage and partnership and are aiming to enable the connection between you and your provider in the future if they are not part of our partner networks.
For video instructions, please visit our Youtube channel at http://shorturl.at/fhpUX. Our user manual is also available online.
What’s the scope that Remmie can cover?
Remmie is applicable to household ear, nose, and throat symptom visualization and sharing for telemedicine consultations. For home use, it helps users with preliminary observations of symptoms related to but not limited to: ear infection, common cold, flu, sinusitis, allergy, pharyngitis, strep throat, sore throat, pink eye, hand-foot-mouth disease, and some toothache. The telemedicine connection included in the Remmie App allows requesting of a video consultation with a healthcare provider on telemedicine partner platforms. Providers will consult, diagnose and prescribe as necessary.
What’s included in the box? What’s coming with the monitor?
What’s included in the box are the Remmie monitor, the disposable specula, charging base, USB charging wire and adapters, and alcohol wipes for sterilization. The Remmie App is available for download for iOS and Android
What is the diameter of the camera tips?
3.7mm, good for both adults and children
Would it work with iphoneXX/Androidxxx/ipad/macbook?
Yes, currently supporting all mobile products below: iPhone: Requires iOS 13.2 or later. iPad: Requires iPadOS 13.2 or later. Android devices: Android 8+
Would I be able to identify the ear infection with this one?
We do not offer medical advise and urge users to share symptoms with a board-certified professional to identify or diagnose infections.