Scan the QR code on the Quick Start Guide that you can find in the Remmie 3 box or go to Google Play or the App Store to download the Remmie 3 App.
App Store: https://apps.apple.com/us/app/remmie-3/id6448700983
Google Play Store: https://play.google.com/store/apps/details?id=com.remmie.gen3

Follow the instructions displayed on the App to power-up and connect Remmie 3.
Once you have connected Remmie 3 to your home router, you can view images and live video on your Mobile phone or Tablet device.

When you capture images or video using the photo button on Remmie 3 or on your mobile device or Tablet, these are automatically stored on the device, just like the usual photos you take.

You can share those images with a Physician using email or by other methods acceptable to your Physician.

You will see a share button with information at the top right on the live view window.

Share this URL generated to your own email.

Copy and send this unique URL to your physician by email, text message, or by the chat field in the telehealth software.

Your physician can use this URL and directly connect to your live view. This view is valid for 10 minutes before deactivated.

Charging the battery to full charge can take up to three hours.

If you need additional support we are always happy to help. Please email us at: support@remmiehealth.com

No, the otoscope cannot be used for the eye. It is only meant to be used for ear, nose, and throat; this is the FDA site listing the product classification our products fall into. Pink eye is an exception to this, since its symptoms are often reflected in the ear and throat.

Patients can save images and videos and send them to any doctor of their choice; however, they will need to setup their appointments with the doctor of choice. Please note that Remmie Health does NOT handle doctor's service or payment.

Information is stored in Remmie's photo gallery, in addition to the device that the patient used.

Remmie PRO on the App Store and Google Play Store can be used without creating an account.

With a single full charge, it could last for approximately 15 times of 5 min per use. We recommend a full battery charge and thorough alcohol wipe cleaning of the lens before each use.

Oil, finger prints, and dust can result in dirty lens and blurry images. We recommend thoroughly wiping the tip of the lens and the light with an alcohol wipe before each use. Image quality is something we take pride in, with a focal length with an approximate 1cm distance to the object being imaged. With a clean lens, images should appear very clear. Please reach support at support@remmiehealth.com if you still get a blurry images after cleaning the lens.

Please enable the location feature in Remmie Pro's settings. Currently the app will crash after clicking the "Connect" button. Location service is required for Remmie Pro to locate the otoscope and connect to it automatically. Please check on the Location settings in the iPad Settings and enable location services to be on "while using" the device. Please reach out to support at support@remmiehealth.com if your app is still crashing after turning on the Location Settings.

Remmie PRO package provides 25 specula per box.​Specula can be re-ordered from Remmie's Website for bags of 10 per pack: https://remmiehealth.com/products/specula

We recommend disposing the specula after a single use. 

The housing of the otoscope is made of ABS plastic.​The specula is made of Thermo-plastic elastomer rubber 85°

The depth is typically 0.5-0.8mm depending on each individual and their anatomy. The focal length of the lens is 1cm, and the otoscope should never touch the eardrum of any sensitive tissue in ENT.

No, Remmie is not designed to remove ear wax. Patients should consult a physician for wax removal. Over the counter recommendation is typically an oil or a wash, never a wax pick tool for consumers.

We have a few reviews on the Amazon or Remmie website. Any complaints on Amazon about connection is resolved in the Remmie PRO where it’s now streamlined and much improved.

Remmie Home Ear Monitor and Otoscope are a FDA Class 1 registered medical device and complies with FDA regulatory requirements.​

We recommend viewing our video tutorial that gives a comprehensive demonstration of how Remmie works: http://shorturl.at/fhpUX. Alternatively, please refer to our user manual which is also available online.

Remmie can provide visualizations for ear infections but does not offer a diagnosis nor medical advice. We urge patients to share symptoms with board-certified professionals to help you formally diagnose your condition.

Remmie can be used for household ear, nose, and throat symptom visualization, alongside being able to share these visualizations for telemedicine consultation. For home use, it helps users with preliminary observations of symptoms related to but not limited to: ear infection, common cold, flu, sinusitis, allergy, pharyngitis, strep throat, sore throat, pink eye, hand-foot-mouth disease, and in some cases, toothache. The telemedicine connection included in the Remmie App allows requesting a video consultation with a healthcare provider on telemedicine partner platforms. Providers will consult, diagnose and prescribe as necessary.​

Newborns and infants under two (2) years of age have delicate anatomy and should only utilize Remmie under professional supervision. ​

Remmie is currently not covered by insurance, but telemedicine services may be. Please refer to our service providers’ terms and your insurance coverage for details.

​​Telemedicine visits with cash payment on an urgent care (pay-as-you-go) basis is $50 with CareClix, and monthly subscription is $29.95 with MyTelemedicine. PM Pediatrics provides urgent care to kids and young adults 8am-12am daily across 15 states. Our partners are working on accepting major insurance for telemedicine visits so the costs may vary from cash payments. Remmie will not charge for telemedicine visits and provides discount with these partners. Which telemedicine doctors can I connect with? The Remmie App connects patients with board-certified healthcare providers on CareClix, MyTelemedicine, and PM Pediatrics platforms. Patients can select available providers, wait in line, make an appointment, or receive a call back for a video consultation. The typical wait time can be as short as 20 minutes.​

You’ll be able to use Remmie to communicate with your children’s providers if they are using Zoom or are contract providers on CareClix or MyTelemedicine. For all other providers, you can upload photos and videos prior to a virtual visit using your doctor’s preferred telemedicine platform. We are working on expanding our provider coverage and partnership so that in the future, we can accommodate more doctors and patients that are currently not within our network.

Included in the box are the Remmie monitor, a disposable specula, charging base, USB charging wire and adapters, and alcohol wipes for sterilization. The Remmie App is available for download for iOS and Android.

The Remmie app will work devices that support the following systems: iOS 13.2 or later, and Android 8+ ​

Please send all customer inquiries to remmie@remmiehealth.com, contact us, or schedule support for a time to connect with our technical representative team. A customer service representative will return your email or call within 24 hours.